Terms of Service

AutoFront AI helps an auto-repair shop capture and respond to customer enquiries. Depending on your plan and setup, it can include a public request form, text messaging, automatic replies to missed calls, appointment requests, estimate follow-ups, review requests, service reminders, and an optional AI chat assistant. We may add, change, or remove features over time.

You must provide accurate information, be authorised to act for the business, and keep your login credentials secure. You are responsible for everything done under your account, including by staff you invite. Tell us promptly at [YOUR CONTACT EMAIL] if you suspect unauthorised access.

• Paid plans are billed in advance on a recurring basis through Stripe. By subscribing you authorise recurring charges to your payment method.
• Free trials convert to a paid subscription at the end of the trial unless you cancel before it ends.
• You can cancel at any time from the billing page. Cancellation takes effect at the end of the current billing period; you keep access until then.
• Fees are non-refundable except where required by law or where we state otherwise in writing.
• Plans include usage limits (such as a monthly message allowance). We may pause usage that exceeds your plan limit until the next period or an upgrade.
• We may change pricing with at least 30 days' notice before it applies to your next renewal.

Message and call charges from your telecom provider are separate and are your responsibility.

This section matters more than any other. When the Service sends a text, you are the sender. We provide the tool; you are responsible for lawful use of it. You agree that:

• You will obtain and keep proof of proper consent before messaging anyone, as required by the Telephone Consumer Protection Act (TCPA) and equivalent laws.
• You will complete carrier registration (A2P 10DLC) for your messaging number and provide accurate business information.
• You will honour opt-out requests immediately. The Service processes STOP automatically, and you will not attempt to bypass it.
• You will not use the Service for marketing to people who have not consented, or for any unlawful, misleading, or harassing messages.
• Your message templates will accurately identify your business.

You are solely responsible for claims arising from messages sent from your account. If a carrier or regulator suspends your messaging, the Service may be unable to send on your behalf, and that is not a failure of the Service.

If you enable the chat assistant, it responds to your customers automatically using the business details you provide.

• It is not a mechanic, does not diagnose vehicles, and must not be relied on for safety decisions.
• Its answers can be inaccurate or incomplete. You are responsible for reviewing conversations and for anything the assistant says on your behalf.
• Its output does not create a binding quote, appointment, warranty, or other commitment by you unless you confirm it.
• It is not an emergency service. Customers with an emergency should call their local emergency number.
• Keeping your hours, services, and other details accurate is your responsibility — the assistant answers from what you enter.

The assistant is designed to avoid diagnosing problems and to hand a conversation to a person when something sounds unsafe, but you should monitor it. You may disable it at any time.

You agree not to:

• Break the law or infringe anyone's rights using the Service.
• Attempt to access another shop's data, probe or bypass security, or disrupt the Service.
• Reverse engineer, resell, or white-label the Service without our written permission.
• Upload malware, or content you have no right to share.
• Use the Service to provide emergency, medical, or safety-critical services.

We may suspend an account that we reasonably believe is breaking these rules, creating legal risk, or harming other users — normally with notice, and immediately where the risk is serious.

You own the customer information you collect through the Service. You grant us a limited licence to host, process, and transmit it solely to provide and support the Service. As between us, you are the controller of that information and we act as your processor, following your instructions and the Privacy Policy.

You are responsible for having the right to collect and use the information you enter, and for giving your customers any notices the law requires. You can export or request deletion of your data at any time while your account is active.

The Service depends on third parties, including Twilio, Stripe, Supabase, Vercel, and Anthropic. Their availability and terms are outside our control, and outages or changes on their side may affect the Service. Some features require you to hold your own account with a provider.

We work to keep the Service available and reliable, but we do not promise it will be uninterrupted or error-free, that messages will always be delivered, or that it will meet every requirement you have.

Except as expressly stated, the Service is provided “as is” and “as available” without warranties of any kind, whether express, implied, or statutory, including merchantability, fitness for a particular purpose, and non-infringement.

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill. Our total liability arising out of or relating to these terms will not exceed the amount you paid us for the Service in the twelve months before the event giving rise to the claim.

Nothing in these terms limits liability that cannot be limited by law.

You will defend and indemnify us against claims, damages, and reasonable costs arising from your use of the Service, your content, messages sent from your account, your breach of these terms, or your violation of law — including claims under the TCPA or similar messaging laws.

You may stop using the Service and cancel at any time. We may terminate or suspend the Service for material breach, non-payment, or where required by law. On termination your right to use the Service ends; sections that by their nature should survive (payment obligations, data ownership, disclaimers, liability limits, indemnities, and governing law) will survive.

We may update these terms. For material changes we will give notice by email or in the app before they take effect. Continuing to use the Service after that means you accept the updated terms.

These terms are governed by the laws of the State of [YOUR STATE], without regard to its conflict-of-laws rules. The parties submit to the exclusive jurisdiction of the state and federal courts located there.

These terms, together with the Privacy Policy, are the entire agreement between us. If a provision is found unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.