Your shop is busy. Your front desk doesn't have to be.
AutoFront AI gives independent repair shops one digital front desk for calls, walk-ins, online requests, and appointments — so your team spends less time juggling phones and paperwork and more time taking care of customers.
Calls. Walk-ins. Online requests. Appointments. One organized front desk.
Phones ringing. Customers waiting. Cars to finish.
Your shop shouldn't lose customers because your team is busy doing its actual job.
The counter can't breathe
Your service writer is quoting a brake job while the phone rings and a customer waits at the counter. Everyone gets half their attention.
The same question, all day long
“Is my car done yet?” Every status call interrupts real work — when a two-line text would have answered it before they dialed.
The calls you can't take walk next door
When nobody can pick up, callers don't leave a voicemail — they dial the next shop. That job is gone before you hang the phone back up.
However they reach your shop, it stays organized
Four ways in. One system. Every customer, vehicle, and request in the same place.
Lose the clipboard. Keep the customer information.
Give walk-in customers a simple digital check-in. They open your shop's intake link from their phone — from a sign or QR code at the counter — and enter their contact details, vehicle, and reason for the visit themselves.
No handwriting to decipher, nothing to re-type, no write-up sheet to lose. The request shows up in your dashboard the moment they hit submit — photos of the problem included.
The same page works from your website and Google listing, so customers can start a request at 9pm from their couch.
Your shop's check-in page
In your dashboard
2021 Honda Accord · 87,420 mi
“Grinding sound when braking”
Text customer · Book appointment
The calls you miss don't have to be customers you lose
A busy shop shouldn't have to choose between working on the cars already there and answering the next customer.
- 1
A customer calls
Everyone's under a car or at the counter. The call rings out.
- 2
They get a text back
Automatically, within seconds — before they can dial the next shop.
- 3
They reply or check in
They text back what's wrong, or open your request page from the text.
- 4
It lands in your inbox
A lead with a name and number, waiting — instead of a mystery missed call.
Your team asks these questions all day
- What's your name?
- Best number to reach you?
- What's the vehicle?
- What year? Mileage?
- Do you have the VIN?
- So what's it doing?
- When can you bring it in?
AutoFront AI asks them once — and keeps the answers
Customers type their own name, number, vehicle, VIN, mileage, and problem description, and can attach photos. Your team gets a clean, complete record instead of a counter-pad note — and nobody has to ask a returning customer for their number again.
Descriptions that sound dangerous — brakes, steering — are flagged urgent automatically, so the risky jobs surface first.
Appointment requests that arrive with the whole story
Customers request a day and time as part of the same form — so the request shows up with the vehicle, the problem, and the photos already attached. Your team confirms, reschedules, or cancels in a click, and the customer gets a text either way.
You stay in control of the schedule. AutoFront AI organizes the requests; your team decides what gets booked.
Appointment request
Thursday, morning drop-off
“Grinding sound when braking”
An assistant that knows your shop — and knows its limits
Customers can ask about your hours, services, and policies any time, and start a request right from the chat. It answers only from information you've confirmed — anything it doesn't know, it says so and passes to your team.
It never diagnoses a vehicle
It answers from facts you verify — hours, services, policies — and hands anything mechanical to your team. It won't quote a price or guess at a repair.
A person is always reachable
Customers can ask for a human at any point, and the assistant escalates on its own when something needs one.
One customer. One history.
The request, the vehicle, the text thread, and the appointments all live on one customer record. When John calls back in six months, your team sees the Accord, the brake job, and every conversation — not a fresh blank form. Estimates, review requests, and service reminders go out from the same place, so follow-up doesn't depend on anyone remembering.
Built for shops that are too busy fixing cars to babysit software
AutoFront AI handles the front of the customer's visit — the calls, the check-in, the requests, the follow-up. It works alongside whatever you use to run the repairs.
Set up in an afternoon, not a training week
Enter your shop, hours, and services; share your link. There's no software project, and nothing to install in the bays.
Texting compliance is handled for you
Consent is recorded with its source and time, STOP is honored immediately, and every message goes through those checks automatically.
Your customer list stays yours
Every record is isolated to your shop at the database level, and that isolation is covered by an automated test suite.
Spend less time juggling the front desk.
Spend more time running the shop.
Set up your shop in minutes and share your intake link today. 14-day free trial — no credit card required to start.